Frequently Asked Questions
Everything you need to know about shopping at Cat Haven.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our collections range from slim-fit to oversized, we recommend measuring a similar garment you own and comparing it to our chart for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start an exchange or request a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new outfit sooner.
Are your materials ethically sourced?
Yes, at Cat Haven, we prioritize sustainability. 80% of our current collection is made from organic cotton or recycled polyester, and we only work with manufacturers who follow fair labor practices.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.
How should I care for my Cat Haven apparel?
To preserve the quality and longevity of your clothes, we recommend washing them in cold water with similar colors and hanging them to dry. Avoid using bleach or high-heat tumble drying.